Eldritch Foundry is a character creator wher you can design and order custom tabletop miniatures and statuettes. It allows you to custom-design your own miniature and have it fit your vision, your way. We are passionate about empowering players to make epic custom miniatures!
We have a unique design philosophy in that we believe that custom miniatures deserve a high-fidelity, mature look. For us, every miniature should look and feel epic. That is why we use multiple rigs and skeletons- so that a Dwarf will be visually distinct from a Human, and an Elf from a Goliath.
Beyond that, we make sure everything you see on screen is as awesome when you hold it in your hands. We sculpt every little detail, and make sure it is tested in print multiple times before we publish any item.
Not to mention, we have special item categories to add even more epic options to your character; from gauntlets to chained weapons, to awesome base effects!
To top it off, we produce our miniatures in a unique grey resin, made to look and feel as close to resin injection mold as possible. We do this for cheaper than the competition, and we do so at between twice to four times the resolution.
Our miniatures are designed in 34mm heroic scale, on a 1 inch base. That is the pre-set size of a human (male), equivalent to 6 feet tall.
Our 2X size miniatures double sized (68mm), so twice the size of our regular miniatures on a 2 inch base.
Premium items are such that require either a large amount of added resin, or special precautions when produced.
Congrats! This is where the fun begins! Time to do some light washing, a bit of cleaning, get your miniature primed, and painted. Or don’t. We’re not your parents.
When you get your miniature it will likely have some residual resin and support marks left on it. A bit of simple soap and water with an old toothbrush will take care of any residue.
For the support marks, a small hand file will clean those right out.
While you can start painting your miniature immediately (after cleaning it), as with any good painting, we highly recommend you prime it first. Once that’s done, any set of acrylic paints will work perfectly well with Eldritch Foundry miniatures.
You can find your order status under “Order History”. The order will either be “In work” (digital file is being prepared), “Accepted” (file has been received in production), “Producing” (in the process of being printed), and “Shipping”. Once the order is in “Shipping” you should also see the tracking number with a direct link.
Our orders usually ship within 2-3 weeks.
Once you place your order you have three days to cancel it and receive a refund in full. After that, the orders have been produced, and no refunds will be available. We are unable to change your order once placed. We do not offer refunds on any digital orders.
If your item arrived damaged or incorrect, contact us with a photo, and we’ll get it reprinted for you!
If you forgot your password, you can use the password reset option to get a new one. Be sure to check your spam folder for the password reset email. Please note that if you logged in using social media log ins- you should always log in using them (as the password is in Google or Facebook’s control).
The vast majority of payment errors are the result of a wrong zip code (or a mismatch between what the bank has on file and what was entered). The second most likely issue is a decline from our payment processor (Stripe) or the issuing bank. If neither of these seem to be the issue, contact us, and we’ll see what we can do.
Digital downloads can be loaded into 3D printing software of choice (such as Chitubox, Lychee, PrusaSlicer, etc). Our STL models come in a Zip format, including three files- the entire model, just the body, and just the base). To unzip the file use an app like WinZip or WinRar. We do not offer pre-supported STL downloads at this time, nor can we promise that you will be able to print this on every type of printer commercially available, but we do highly recommend printing our models on resin printers.
Due to space restrictions, we regularly purge the STL files for orders over 6 months old. After your purchase, we strongly recommend downloading your STL package to your own hard drive (or cloud-based solution) for long term storage.
Of course you can have a couple of free models to test out!
Here they are:
– Reach out to us at contact@eldritchfoundry.com and we’ll get you sorted out!
– Reach out to us at contact@eldritchfoundry.com and we’ll get you sorted out!
Sure thing! Just reach out to us at contact@eldritchfoundry.com ahead of it.
You can indeed. It’s your miniature. However, you cannot sell the underlying 3D model (or derivatives of it) without our prior approval. That’s what our Merchant License is for (terms and conditions apply)!
You can charge to print our miniatures, under the condition that the customer buys the STL directly from us, and you are only allowed to produce copies for the purchaser of the file, and must delete the file once the transaction is complete.
You have ownership rights of your original characters (general and abstract elements). We retain ownership of depictions and 3D models made using Eldritch Foundry.
We do indeed offer gift cards in set amounts. They are e-mailed to your account within minutes of purchase, and can be redeemed as a gift card balance during checkout.
Gift cards are e-mailed separately from the confirmation email. They might get stuck in your spam folder, so make sure to check there. If it isn’t there (or was lost), reach out to contact@eldritchfoundry.com and we’ll sort it out.
Gift cards can be redeemed in the checkout cart, right under the country choice.
Sorry! But due to technical issues, we must have a credit card on deck for an Eldritch Unlimited subscription.
You can find your status under the “Profile & Subscriptions” section.
– We currently offer you the ability to move to longer period subscriptions. You will pay the difference between your current plan and the new one.
– We do not have the ability to move you to a shorter period subscription. If you’d like, you can cancel your current subscription (so it does not renew), and then resubscribe to your preferred subscription period.
All sales are final on subscriptions, and all subscription charges are non-refundable.
We cannot put a subscription on hold at this time.
You can see when your next charge will occur under your subscription section.
We do not currently allow subscriptions to be purchased with Gift Cards.
If your card got declined, our payment processor (Stripe) will attempt to re-charge the card for 7 days. You will have a dedicated link to update your card if you want to renew, and your Eldritch Unlimited subscription will remain active during this time. After 7 days, if payment still falls through- your subscription will automatically be canceled.
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